How I Eliminated No-shows on Mobile Notary Work
1. For Notary Signing Agent work, I don’t print documents or travel to the signers unless I confirm the appointment with them myself.
Two exceptions: If the client refuses to provide a useful phone number or if the signers don’t answer, I will print and go IF the client is willing to guarantee a full fee. Or, if the client is on my A List of exceptionally good clients, I’m willing to go with a print & trip fee of no less than half the full fee.
2. For General Notary Work, the person making the appointment must understand that this is serious business, not play. While my mobile notary services are freelance, that does not mean that the service is free. So, I require that they send me certain details via text or email to confirm the appointment with me.
If it’s not for the same day, I follow up with them before I head their direction to be sure their plans & needs have not changed.
(The details I require are simple:
- Name of the person requesting my service;
- Name of the person(s) who will be signing;
- Exact location where I am expected to meet them, including room number or lobby or other specifics;
- When they want me to meet them;
- How many documents they are having notarized; and
- Their understanding of and agreement with my fees. )
I’ve never had all that many NSA no-shows, but I used to have regular GNW mobile notary ones. Since I added the above requirement, no-shows on mobile notary work has been eliminated.
I am sure that I’ve lost some business as a result of adopting these methods of dealing with people who seem to be unclear about the value of my time. The positive benefits have been much less frustration and wasted time and expense.
Whether these methods would work for you is a question I can not answer.